Pet Supplies Plus is one of America’s largest pet retail franchises, offering pet food, toys, grooming services, and everyday essentials. With more than 725 stores across the United States in 2026, the company combines national retail convenience with a neighborhood-focused shopping experience.
From its early beginnings in Michigan to its growing franchise network, Pet Supplies Plus has become a familiar destination for dog, cat, and other pet owners.
But what makes this retailer different from competitors such as Petco, PetSmart, and Chewy?
This guide explores the history, products, services, business model, and future of Pet Supplies Plus in 2026.
What Is Pet Supplies Plus?
Pet Supplies Plus is an American specialty pet retailer offering food, supplies, accessories, and selected services for household pets.
Founded in 1988 in Michigan, the company built its identity around a simple idea: pet owners should be able to find essential products in a convenient, welcoming neighborhood store.
Unlike retailers that emphasize large warehouse-style shopping experiences, Pet Supplies Plus focuses on accessibility, personalized assistance, and community relationships.
The company serves owners of several types of pets, including:
- Dogs and puppies
- Cats and kittens
- Birds
- Fish
- Reptiles
- Small animals
Its product assortment varies by store, but the overall goal remains consistent: helping customers meet their pets’ everyday needs.
The Growth of Pet Supplies Plus in 2026
From Michigan Pet Store to National Retail Franchise
Pet Supplies Plus began expanding through franchising shortly after its founding.
The company opened its first franchised location in 1989 and gradually established a network of neighborhood pet stores across the United States.
Several milestones illustrate its development:
- 2014: The chain reached its 300th location.
- 2017: Pet Supplies Plus opened its 400th location.
- 2021: The network reached 500 locations.
- 2023: The company celebrated its 700th location.
- 2026: The retailer reported more than 725 locations nationwide.
This expansion demonstrates how its franchise system has supported growth while allowing individual store operators to maintain relationships with local communities.
A Recognized Name in Pet Retail
Pet Supplies Plus has received recognition for both franchising and customer service.
In 2026, the company ranked No. 31 on Entrepreneur’s Franchise 500 list.
It also earned recognition on Forbes’ Best Customer Service list, ranking first in the pet care category. Additionally, Pet Supplies Plus received a Bronze Stevie Award for customer service success.
These achievements help explain why the company continues to attract customers and prospective franchise owners in a competitive retail market.
What Products Does Pet Supplies Plus Sell?
One of the retailer’s main advantages is its broad selection of products for different types of pets.
Dog Food, Treats, and Accessories
Dog owners can shop for everyday essentials and specialized products, including:
- Dry and wet dog food
- Training treats and chews
- Collars, leashes, and harnesses
- Interactive toys
- Beds and travel accessories
- Grooming supplies
The retailer offers products across different price ranges, making it possible for customers to compare options based on their pets’ needs and household budgets.
Nutrition is another important consideration. Owners should choose food based on their dog’s age, health, activity level, and veterinary recommendations.
For additional guidance, explore our guide to healthy skin and gut health for dogs.
Cat Food and Litter Supplies
Pet Supplies Plus also carries products designed for cats.
These commonly include:
- Dry and wet cat food
- Cat litter and litter boxes
- Scratching posts
- Interactive toys
- Cat carriers
- Treats and grooming tools
Having access to several litter types and food brands can be especially useful for owners managing picky eating habits or litter preferences.
However, sudden changes in a cat’s eating, drinking, or bathroom habits should be discussed with a veterinarian rather than addressed through product changes alone.
Supplies for Fish, Birds, Reptiles, and Small Pets
Beyond cats and dogs, Pet Supplies Plus serves a variety of other household animals.
Depending on the location, customers may find aquariums, fish food, bird supplies, reptile habitat accessories, bedding, and small-animal nutrition products.
Availability can vary between individual stores, so checking local inventory before visiting is helpful.
What Services Does Pet Supplies Plus Offer?
Pet Supplies Plus provides more than retail products. Selected stores also offer services designed to simplify everyday pet care.
Professional Dog Grooming
Participating locations offer grooming services such as bathing, brushing, nail trimming, and coat maintenance.
Grooming appointments can help owners maintain their dogs’ hygiene and identify visible changes in skin or coat condition.
However, grooming does not replace veterinary treatment for skin infections, painful conditions, or other medical problems.
Self-Service Dog Wash Stations
Self-service washing facilities are another feature offered at participating Pet Supplies Plus locations.
These stations allow owners to wash their dogs using equipment provided by the store.
They can be useful for people who want to avoid cleaning a bathtub at home, particularly when caring for larger dogs.
Prices, equipment, and availability depend on the location.
Pet Adoption Events
Community involvement remains an important part of the Pet Supplies Plus identity.
The company works with animal shelters and rescue organizations to support pet adoption events.
These programs help connect adoptable animals with potential owners while encouraging responsible pet ownership.
In-Store Pet Care Assistance
Store employees may help customers compare products, understand basic pet care requirements, and locate appropriate supplies.
Although this assistance can be useful, medical symptoms and treatment decisions should always be discussed with qualified veterinary professionals.
Why Do Pet Owners Choose Pet Supplies Plus?
Several characteristics help distinguish the retailer from other pet shopping options.
1. Convenient Neighborhood Locations
Many Pet Supplies Plus stores operate in community shopping centers rather than large regional retail destinations.
For customers, this can make routine shopping more convenient.
Instead of traveling across town for a bag of pet food or replacement supplies, owners may be able to visit a nearby store.
2. Personalized Customer Service
Customer interaction is a central part of the company’s brand positioning.
Staff members are encouraged to build relationships with shoppers and provide relevant product information.
This approach can be especially valuable for first-time pet owners who need help comparing products.
3. Broad Product Selection
Pet Supplies Plus offers products from numerous brands alongside its private-label lines.
One example is Redford Naturals, which was introduced in 2016.
Private-label products give customers additional purchasing options, although nutritional suitability should always matter more than branding alone.
4. Online Shopping and Pickup Options
Modern pet owners increasingly expect shopping experiences that work across physical and digital channels.
Pet Supplies Plus supports options such as online ordering, curbside pickup, and same-day delivery in eligible areas.
These services are particularly useful when customers need pet essentials without spending additional time shopping inside a store.
How Does the Pet Supplies Plus Franchise Model Work?
Franchising has been one of the main drivers behind the company’s expansion.
Under this model, independent business owners operate Pet Supplies Plus locations while receiving access to corporate systems and support.
Benefits of the Franchise System
Franchise owners may benefit from:
- Established brand recognition
- National purchasing relationships
- Store design assistance
- Employee training resources
- Marketing support
- Inventory and operating systems
At the same time, individual owners are responsible for managing their locations and delivering consistent customer experiences.
This structure helps Pet Supplies Plus maintain a national presence while preserving elements of local ownership.
Is a Pet Supplies Plus Franchise a Good Investment?
A recognized brand and an established operating model can make a franchise attractive to prospective business owners.
However, franchise success is never guaranteed.
Potential investors must evaluate startup costs, local competition, operating expenses, staffing, lease terms, and expected returns.
Pet Supplies Plus publishes franchise information for prospective owners, but financial projections should be assessed alongside the current Franchise Disclosure Document and independent professional advice.
Pet Supplies Plus vs. PetSmart, Petco, and Chewy
The U.S. pet retail market includes several major competitors.
| Retailer | Main Shopping Experience |
|---|---|
| Pet Supplies Plus | Neighborhood-focused stores, pet essentials, and selected services |
| PetSmart | Large pet retail stores with a broad range of services |
| Petco | Pet products and services with an emphasis on pet health and wellness |
| Chewy | Online-focused pet retail and home delivery |
Each retailer offers different advantages.
Customers who prefer face-to-face assistance and convenient neighborhood shopping may appreciate Pet Supplies Plus.
Those looking for a wider selection of online products or particular specialized services may prefer another retailer.
The best choice ultimately depends on product availability, location, pricing, and individual pet care needs.
Challenges Facing Pet Supplies Plus
Despite its established position, Pet Supplies Plus faces challenges common to the retail industry.
Competition From Online Retailers
Online shopping has changed how Americans purchase pet supplies.
Customers can compare prices, arrange recurring deliveries, and order products without visiting physical stores.
To remain competitive, traditional retailers must continue improving convenience, product availability, and customer experiences.
Differences Between Store Locations
Because Pet Supplies Plus operates through both franchised and company-owned locations, customer experiences can vary.
Differences may include staffing, product availability, grooming appointments, and local promotions.
Checking recent store-specific reviews can help customers make informed decisions.
Corporate and Financial Changes
Pet Supplies Plus has also experienced changes in its corporate ownership structure.
In December 2025, Pet Supplies Plus and Wag N’ Wash announced their formal separation from former parent company Franchise Group as an independent corporate entity.
This distinction is important because the restructuring of a former parent company or an individual franchisee should not be confused with bankruptcy proceedings involving the entire Pet Supplies Plus chain.
What Is Next for Pet Supplies Plus?
Looking beyond 2026, several factors could influence the retailer’s development.
Continued Franchise Development
Pet Supplies Plus continues to promote opportunities for new and multi-unit franchise owners.
Additional locations could help the company reach more communities, although future openings depend on market conditions and investment decisions.
Improved Digital Convenience
Online ordering, mobile shopping, and flexible pickup options will likely remain important parts of the company’s retail strategy.
Combining digital convenience with personal service may help Pet Supplies Plus compete against online-first businesses.
Growing Interest in Pet Health and Wellness
Pet owners increasingly consider nutrition, preventive care, enrichment, and long-term wellness when buying products.
Retailers that provide relevant products and clear information may be better positioned to serve these evolving needs.
For Pet Supplies Plus, maintaining a strong assortment of nutrition and wellness products could support its neighborhood-store positioning.
Frequently Asked Questions About Pet Supplies Plus
How many Pet Supplies Plus stores are there in 2026?
In February 2026, Pet Supplies Plus reported operating more than 725 stores across the United States, including franchised and corporate locations.
Does Pet Supplies Plus offer dog grooming?
Yes. Professional dog grooming is available at participating locations. Services and appointment availability vary by store.
Can you wash your dog at Pet Supplies Plus?
Many locations provide self-service dog wash stations. Customers should check their nearest store for availability and pricing.
Does Pet Supplies Plus sell cat supplies?
Yes. The retailer sells cat food, litter, toys, accessories, and other everyday cat care essentials.
Is Pet Supplies Plus a franchise?
Yes. Pet Supplies Plus operates a franchise system alongside company-owned stores.
Is Pet Supplies Plus the same company as PetSmart?
No. Pet Supplies Plus and PetSmart are separate businesses competing in the U.S. pet retail market.
Can you order from Pet Supplies Plus online?
Yes. Customers can shop online, with eligible locations offering options such as same-day delivery and curbside pickup.
Final Thoughts
Pet Supplies Plus remains a significant player in America’s specialty pet retail market in 2026.
With more than 725 stores, a well-established franchise system, and a focus on neighborhood shopping, the brand offers an alternative to both large-format pet retailers and online-only businesses.
Its combination of pet essentials, grooming services, digital shopping options, and community initiatives helps explain its continued presence in the industry.
For pet owners, the most important consideration is finding reliable products and services that meet their animals’ individual needs.
Whether shopping for food, grooming supplies, toys, or everyday essentials, Pet Supplies Plus continues to position itself as a convenient destination for American pet families.
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